Return, Refund & Cancellation Policy

Last updated: 16 September 2026 Most of what we sell is made for one person, so our return rules depend on whether an item is personalised. 1. Personalised items Personalised items cannot be returned, refunded or cancelled after you approve the mockup, except for manufacturing defects. See our Customization Policy for details. 2. Damaged, defective or wrong items If your order arrives damaged, has a manufacturing defect or isn't what you ordered: • Contact us within 48 hours of delivery by WhatsApp or email, with your order number. • Send clear photos of the item and packaging, and an unboxing video if you have one. • Once we've verified the problem, we'll remake or replace the item, or refund you if a replacement isn't possible. 3. Non-personalised items Non-personalised items can be returned or exchanged within [7] days of delivery if they are unused, unwashed and in their original packaging with tags attached. Return shipping costs are paid by the customer unless the item was damaged or incorrect. 4. Cancellations • Personalised orders can be cancelled for a full refund any time before you approve the mockup. After approval, production begins and the order can't be cancelled. • Non-personalised orders can be cancelled for a full refund before they are dispatched. • Corporate and bulk orders follow the cancellation terms in your quote. To cancel, message us with your order number as soon as possible. 5. Refunds Approved refunds go back to your original payment method through Razorpay. After we process a refund, it usually takes 5–7 business days to appear, depending on your bank. 6. What isn't covered • Small variations in colour, texture or finish that are normal for handmade products. • Spelling, dates, photos or other details that were in the mockup you approved. • Damage caused by misuse after delivery. • Items reported more than 48 hours after delivery, except returns of non-personalised items within the return window. 7. Contact Email: [support email] WhatsApp: [WhatsApp number] Address: [Registered business name], [Registered address]